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Delivery

How do we deliver?

Everything we send out is sent by courier directly to your home, office, shop or restaurant etc.

For larger wholesale & supermarket orders we have same day & next day chilled distribution.

Products which are sensitive to temperature changes are sent in insulated boxes with ice packs.

How long will my order take?

All items in stock are normally dispatched within 24 hours Monday to Friday. Indicative lead time on your order is normally shown when you check out.

For larger Grocery orders they are normally sent out to arrive with you within 2 to 4 days of order.

Fresh produce orders are picked directly on our farms in Thailand specifically for you. When we receive your Fresh Produce order it will be sent to Thailand and they will physically pick your order from our farms & pack it for you. It will then be sent to the UK & delivered straight to you. On arrival in the UK your product is handled through our chilled warehouse & sent straight out to you for Next Day Delivery.

For products picked fresh in Thailand the lead time is generally 5 to 7 days.

UK Deliveries

We send all of our orders within the UK out by tracked Courier.

When you place your order, you will receive an estimated day of delivery. Please note that all Fresh Produce is picked fresh from our farm in Thailand for you, so these dates may change slightly, but we will keep you updated.

We deliver to you Monday to Friday. 

Please note that we cannot guarantee an exact time of delivery, and we cannot be held liable for delivery issues which are out of our control. If you need a timed delivery, please contact us

European Deliveries 

We deliver across Europe using courier and tracked deliveries.

Orders will be sent out Monday to Friday and will normally take between 1 & 3 days to arrive with you, depending on your location. When you place your order you will see an indicative delivery date.

Returns & Refunds

Whilst it is highly unlikely that you will experience any problems with our product, we do appreciate that problems may occur.

All our products are sent in protective packaging with ice packs where appropriate.

If your item arrives in poor condition, we would ask that you immediately take a photo and contact us using the form you can find here, or the e-mail address shown on your order. We will then review this with you and agree a replacement or refund as appropriate.

As with all fresh produce, we cannot accept customer returns. If for any reason you change your mind, please contact us to see if we can cancel your order.

Recent Customer Reviews

Recent Product Reviews

Rating:  
well done
Tuesday, 5 November 2019  |  Nigel

good service from start to finish thank you


Rating:  
Best Black Bean Sauce!!
Sunday, 3 November 2019  |  Jeff

Love this stuff, used it for years when my local Chinese ingredient shop said it's discontinued 😳 thankfully came across Essence if Thailand who still sell it & hopefully won't discontinue it? Very happy with their service and speed 😁👍


Rating:  
Speedy delivery!!
Wednesday, 30 October 2019  |  Jo

Looking for options as Tesco and Asda have now stopped stocking this product at my local stores. Will now use essence of Thailand from now on.


Rating:  
Delicious coconuts
Thursday, 24 October 2019  |  Karen

I have been ordering these coconuts for a few years now. Iím always impressed by their quality. Tasty, well packaged and always delivered swiftly.


Rating:  
Sauce
Wednesday, 23 October 2019  |  Julian

This is a great sauce. Easy to make up. I have had a lot of this sauce and love it. Never get curry sauce from chip shop anymore. Great service fast delivery. Will be back.


Rating:  
Original Chinese curry.
Tuesday, 22 October 2019  |  Charles

This sauce is very much like the Chinese take away. The best thing about it is you can thicken it up by adding table spoons, and also do slow cooking with it. Lasts well and worth the price. Delivery was excellent. No problems.


Rating:  
Fast delivery
Wednesday, 16 October 2019  |  Paula

Great website and fast delivery.
My son loves these drinks. Ordered several different flavours, all lovely.


Rating:  
Gochujang paste
Tuesday, 15 October 2019  |  Daniel

A very versatile paste. Good price and an excellent service with fast postage
Thanks
Dan.


Rating:  
Fresh Green Peppercorns
Tuesday, 8 October 2019  |  David

Delivered on time and product looks to be as fresh as sold in my local Thai store. Excellent price and service and will be using Essence of Thailand for future purchases.


Rating:  
Quick delivery. Easy ordering.
Saturday, 5 October 2019  |  Gary

Straight forward to order and quick delivery