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Delivery

How do we deliver?

Everything we send out is sent by courier directly to your home, office, shop or restaurant etc.

For larger wholesale & supermarket orders we have same day & next day chilled distribution.

Products which are sensitive to temperature changes are sent in insulated boxes with ice packs.

How long will my order take?

The lead time on your order will be shown when you check out. Some of our products are available for immediate delivery, but most are picked to meet your exact order.

For Grocery orders they are normally sent out to arrive with you within 2 to 3 days of order.

Fresh produce orders are picked directly on our farms in Thailand specifically for you. When we receive your Fresh Produce order it will be sent to Thailand and they will physically pick your order from our farms & pack it for you. It will then be sent to the UK & delivered straight to you. On arrival in the UK your product is handled through our chilled warehouse & sent straight out to you for Next Day Delivery.

For products picked fresh in Thailand the lead time is generally 5 to 7 days.

UK Deliveries

We send most of our orders within the UK out by Courier.

When you place your order, you will receive an estimated day of delivery. Please note that all Fresh Produce is picked fresh from our farm in Thailand for you, so these dates may change slightly, but we will keep you updated.

We deliver to you Monday to Friday. 

Please note that we cannot guarantee an exact time of delivery, and we cannot be held liable for delivery issues which are out of our control. If you need a timed delivery, please contact us

European Deliveries 

We deliver across Europe using courier and tracked deliveries.

Orders will be sent out Monday to Driday and will normally take between 1 & 2 days to arrive with you, depending on your location. When you place your order you will see an indicative delivery date.

Returns & Refunds

Whilst it is highly unlikely that you will experience any problems with our product, we do appreciate that problems may occur.

All our products are sent in protective packaging with ice packs where appropriate.

If your item arrives in poor condition, we would ask that you immediately take a photo and contact us using the phone number & / or e-mail address shown on your order. We will then review this with you and agree a replacement or refund as appropriate.

As with all fresh produce, we cannot accept customer returns. If for any reason you change your mind, please contact us to see if we can cancel your order.

Recent Customer Reviews

Recent Product Reviews

Rating:  
Amazing Durian
Thursday, 16 May 2019  |  Stephen

Your service was excellent and the durian was amazing . Thank you and all the best for the future. Cheers Stephen


Rating:  
So pleased!
Sunday, 12 May 2019  |  Corinne

Hi Essence of Thailand people,

I am so glad I found you. Mama Tom Yum noodles are the best instant noodles I know, and I consider myself something of a connoisseur. I haven't been able to find them anywhere until I came across your website. Your prices are great and delivery was quick and easy. I can't thank you enough.

Please keep doing what you're doing. You are invaluable.

Many thanks
Corinne


Rating:  
Thank you!
Sunday, 12 May 2019  |  Eleanor

Thank you for the easy transaction. I bought the produce as a gift for my dad who lived in S E Asia for 10 years and misses the food. He will be very pleased I have managed to find banana sauce for him.


Rating:  
What a product
Friday, 10 May 2019  |  Paul

Brilliant


Rating:  
Delicious!
Wednesday, 8 May 2019  |  Bridget

Thank you for the prompt delivery and the sauce is delicious!


Rating:  
There's soy sauce and there's Kikkoman
Saturday, 4 May 2019  |  Ken

Kikkoman costs a little more but is just better then the others. I've tried so many others but always come back to Kikkoman.


Rating:  
Simply the best
Saturday, 4 May 2019  |  Ken

I've tried many different brands and styles of chilli oil and thid is by far the best. Excellent price and very reasonable delivery charges.


Rating:  
Easy peasy Thai Rice
Saturday, 4 May 2019  |  David

Easy peasy to prepare.
Filling packet to line with boiling water, mixing sauce/seasoning, give it a good mix and then seal packet for 7 minutes.
The rice is moist and soft and sits well on the tongue combined somewhat delectably with rest of the ingredients.
For a hungry horse the packet provides a fulling accompaniment with vegetables, meat or fish.
Or a pleasant addition as part of a meal for two.


Rating:  
A+++++++++++++
Friday, 3 May 2019  |  Ollie

Everything arrived in perfect order.
Your updates are really appreciated.
Canít fault your service A+++++++++++++


Rating:  
Good Quality.
Wednesday, 1 May 2019  |  Dave

Delivered quickly . Good quality. Will buy again.