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Delivery

How do we deliver?

Everything we send out is sent by courier directly to your home, office, shop or restaurant etc.

For larger wholesale & supermarket orders we have same day & next day chilled distribution.

Products which are sensitive to temperature changes are sent in insulated boxes with ice packs.

How long will my order take?

The lead time on your order will be shown when you check out. Some of our products are available for immediate delivery, but most are picked to meet your exact order.

For Grocery orders they are normally sent out to arrive with you within 2 to 3 days of order.

Fresh produce orders are picked directly on our farms in Thailand specifically for you. When we receive your Fresh Produce order it will be sent to Thailand and they will physically pick your order from our farms & pack it for you. It will then be sent to the UK & delivered straight to you. On arrival in the UK your product is handled through our chilled warehouse & sent straight out to you for Next Day Delivery.

For products picked fresh in Thailand the lead time is generally 5 to 7 days.

UK Deliveries

We send most of our orders within the UK out by Courier.

When you place your order, you will receive an estimated day of delivery. Please note that all Fresh Produce is picked fresh from our farm in Thailand for you, so these dates may change slightly, but we will keep you updated.

We deliver to you Monday to Friday. 

Please note that we cannot guarantee an exact time of delivery, and we cannot be held liable for delivery issues which are out of our control. If you need a timed delivery, please contact us

European Deliveries 

We deliver across Europe using courier and tracked deliveries.

Orders will be sent out Monday to Driday and will normally take between 1 & 2 days to arrive with you, depending on your location. When you place your order you will see an indicative delivery date.

Returns & Refunds

Whilst it is highly unlikely that you will experience any problems with our product, we do appreciate that problems may occur.

All our products are sent in protective packaging with ice packs where appropriate.

If your item arrives in poor condition, we would ask that you immediately take a photo and contact us using the phone number & / or e-mail address shown on your order. We will then review this with you and agree a replacement or refund as appropriate.

As with all fresh produce, we cannot accept customer returns. If for any reason you change your mind, please contact us to see if we can cancel your order.

Recent Customer Reviews

Recent Product Reviews

Rating:  
Great service
Monday, 24 December 2018  |  Mick

Thank you for the very prompt service. The goods arrived in a very timeley fashion, well packed and just as I ordered.

Regards

MM


Rating:  
Fast Delivery & Great Value
Sunday, 23 December 2018  |  Nicole

Thanks very much much for my recent order it came much faster than expected. Was well packaged, good value and I will definitely be ordering from your company again.

Kind regards and Merry Christmas. Nicole


Rating:  
Curry sauce
Thursday, 8 November 2018  |  Julian

Taste is great. Will buy more. Great service.


Rating:  
Thai Satay Sauce
Wednesday, 7 November 2018  |  Ken

Excellent!


Rating:  
Fab
Wednesday, 7 November 2018  |  Claire

Perfect product and fast delivery, thanks


Rating:  
Excellent noodles!
Wednesday, 31 October 2018  |  Lesley

These chicken mama noodle pots are not easy to get hold of in regular supermarkets but great value from these and good delivery. The noodles are great quality and very filling. I highly recommend!


Rating:  
.
Wednesday, 31 October 2018  |  Laura

Always arrive in good time and always tasting amazing


Rating:  
Fresh young coconuts
Friday, 26 October 2018  |  Glenn

Prompt delivery and good quality product pre prepared , will order again.


Rating:  
Turmeric root
Wednesday, 17 October 2018  |  Tricia

The service was excellent and very efficient But I am thrilled with the product - it is so fresh compared to anything Iíve bought before. Thank you


Rating:  
Definitely using you again!
Wednesday, 10 October 2018  |  Harriet

Great quality food and very reasonably priced. Thank you very much