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Delivery

How do we deliver?

Everything we send out is sent by courier directly to your home, office, shop or restaurant etc.

For larger wholesale & supermarket orders we have same day & next day chilled distribution.

Products which are sensitive to temperature changes are sent in insulated boxes with ice packs.

How long will my order take?

All items in stock are normally dispatched within 24 hours Monday to Friday. Indicative lead time on your order is normally shown when you check out.

For larger Grocery orders they are normally sent out to arrive with you within 2 to 4 days of order.

Fresh produce orders are picked directly on our farms in Thailand specifically for you. When we receive your Fresh Produce order it will be sent to Thailand and they will physically pick your order from our farms & pack it for you. It will then be sent to the UK & delivered straight to you. On arrival in the UK your product is handled through our chilled warehouse & sent straight out to you for Next Day Delivery.

For products picked fresh in Thailand the lead time is generally 5 to 7 days.

UK Deliveries

We send all of our orders within the UK out by tracked Courier.

When you place your order, you will receive an estimated day of delivery. Please note that all Fresh Produce is picked fresh from our farm in Thailand for you, so these dates may change slightly, but we will keep you updated.

We deliver to you Monday to Friday. 

Please note that we cannot guarantee an exact time of delivery, and we cannot be held liable for delivery issues which are out of our control. If you need a timed delivery, please contact us

European Deliveries 

We deliver across Europe using courier and tracked deliveries.

Orders will be sent out Monday to Friday and will normally take between 1 & 3 days to arrive with you, depending on your location. When you place your order you will see an indicative delivery date.

Returns & Refunds

Whilst it is highly unlikely that you will experience any problems with our product, we do appreciate that problems may occur.

All our products are sent in protective packaging with ice packs where appropriate.

If your item arrives in poor condition, we would ask that you immediately take a photo and contact us using the form you can find here, or the e-mail address shown on your order. We will then review this with you and agree a replacement or refund as appropriate.

As with all fresh produce, we cannot accept customer returns. If for any reason you change your mind, please contact us to see if we can cancel your order.

Recent Customer Reviews

Recent Product Reviews

Rating:  
Excellent
Saturday, 21 September 2019  |  Victoria

Good value for money.
Thank you for a speedy and accurate transaction.


Rating:  
Excellent
Saturday, 21 September 2019  |  Victoria

product as expected in quality and description. Arrived early and well packed. very pleased overall. Thank you


Rating:  
good quality
Saturday, 21 September 2019  |  Victoria

Pleased with purchased. Arrived early and well packed. Good quality. Thank you


Rating:  
good value
Saturday, 21 September 2019  |  Victoria

Very pleased with the transaction. the order arrived earlier than expected.
The actual product not as authentic as expected (more sugar than coconut) Nevertheless I am satisfied with the order. Thank you


Rating:  
Delighted with my purchase
Friday, 13 September 2019  |  Stephen

Hi,
I wanted to let you know how delighted I have been with the recent delivery I had from Essence of Thailand. I bought the items for myself and so they will last me a long time. Everything was packed impeccably well which showed the pride you take in your goods and the way that they arrived to me, without any damage.
I have only tried a few of the items that I have bought but everything I have is delicious and certainly moreish. I'm familiar with a lot of the tastes but I'm excited at the prospect of tastes that are new to me.
I am confident that I will be using your company again, and in the mean time I am heartily recommending you to friends and family.
With Thanks,
Stephen Monk


Rating:  
Great Products & Service
Friday, 13 September 2019  |  Mikey

Fast delivery, very well packaged, helpful & efficient service - will definitely be returning in the future.


Rating:  
Fast delivery, wellpackaged
Friday, 13 September 2019  |  Mikey

Fast delivery, very well packaged, helpful & efficient service - will definitely be returning in the future.


Rating:  
Helpful & Efficient Service
Friday, 13 September 2019  |  Mikey

Fast delivery, very well packaged, helpful & efficient service - will definitely be returning in the future.


Rating:  
Smoked paprika 1KG
Friday, 6 September 2019  |  Alan

Delivery quicker than expected, not tried the product yet but hoping it's as good as the efficiently of the delivery


Rating:  
Amazing Curry Paste!
Thursday, 5 September 2019  |  Elaine

Hi

I have only tried the Malaysian curry so far and it is amazing! Really please with my purchase and will buy again. Really good prices too. Only one small negative - one jar leaked a little but I think that was because lid was damaged in shipping.

Regards

Elaine